Troubleshooting Common Issues

# Troubleshooting Common Issues

Quick solutions to common problems.

If your page won't load:

1. Check your internet connection
2. Clear browser cache
3. Try incognito/private mode
4. Try a different browser
5. Check your URL spelling

If links aren't opening:

1. Verify URL is correct
2. Ensure link is active
3. Test URL in new tab
4. Check for https://
5. Try re-saving the link

For image issues:

1. Check file size (max 10MB)
2. Use supported formats (JPG, PNG, GIF)
3. Ensure good internet connection
4. Try re-uploading
5. Clear browser cache

If QR codes don't scan:

1. Ensure code is clear and not damaged
2. Check lighting conditions
3. Try different QR scanner apps
4. Verify code links to correct page
5. Regenerate if needed

If changes don't appear:

1. Hard refresh page (Ctrl+F5 or Cmd+Shift+R)
2. Clear browser cache
3. Wait a few seconds for propagation
4. Check in incognito mode
5. Verify changes were saved

Can't log in:

1. Verify email and password
2. Check for typos
3. Try password reset
4. Check email spam folder
5. Contact support if needed

For billing problems:

1. Verify payment method is valid
2. Check card expiration date
3. Ensure sufficient funds
4. Try different payment method
5. Contact support for help

If page looks wrong on mobile:

1. Test on different devices
2. Check responsive preview
3. Verify custom CSS (if used)
4. Clear mobile browser cache
5. Report persistent issues

Contact our support team:

1. Go to "Settings" > "Account"
2. Click "Contact Support"
3. Describe your issue
4. Include screenshots if helpful
5. We'll respond quickly

Found a bug?

1. Note steps to reproduce
2. Take screenshots
3. Note browser and device
4. Contact support with details
5. We'll investigate and fix